Refund policy

RETURN & REFUND POLICY

 

Not the right fit? No worries.

At DreamyMellow, we stand behind our products and want you to love the shoes you wear. If something doesn't feel right, we'll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return.

To qualify:

  • Items must be in like-new condition: clean, unworn outdoors, undamaged, and free from stains or signs of wear
  • Shoes must be returned with their original box intact (the box is considered part of the product)
  • A $15 return and processing fee applies per order
  • All returns must be requested through our online return portal
  • Once approved, you'll receive a return label — please use it within 7 days

Tip: Returns sent without prior approval will not be accepted.

Refunds & Store Credit

  • Unworn items: Eligible for a full refund to your original payment method
  • Items briefly tried on indoors but still in like-new condition: Eligible for a refund or store credit
  • Refund timing: Refunds are issued within 10 business days after your return is received and inspected
  • If your original payment method is no longer active, we'll issue your refund as store credit
  • Return shipping fees are deducted from your final refund or store credit

Exchanges

If you'd like a different size or style, simply return your original item and place a new order. Once we receive your return, we'll process the exchange.

  • If the exchange item's price differs, we'll charge or refund the difference
  • Please note: Exchanged items are final sale (not eligible for a second return or exchange)

Pre-Orders

  • You can cancel within 7 days of purchase for a full refund
  • After 7 days, pre-orders are eligible for store credit only if in like-new condition
  • Pre-orders can be canceled before shipment using the link in your confirmation email or by contacting support@dreamymellow.com

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your item is damaged or marked delivered but not received, you must contact us within 7 days at support@dreamymellow.com so we can properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.

Please include:

  • Clear photos of the damage
  • A photo of the SKU label on the packaging

Items Not Eligible for Return

We cannot accept returns for:

  • Final sale items
  • Socks, insoles, or intimate accessories (for hygiene reasons) — we're happy to offer store credit instead if you're unsatisfied
  • Gift cards
  • Products damaged due to misuse or normal wear
  • Items returned without their original packaging

Need Help?

For any order or product questions, please reach out to our support team at support@dreamymellow.com.