Shipping policy

SHIPPING POLICY

 

Welcome to DreamyMellow. Below you'll find everything you need to know about how we ship your shoes and accessories to your doorstep.

1. Where We Ship

  • Contiguous U.S. (48 states): We currently ship to all lower-48 states.
  • Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations.

We're growing fast and plan to expand our shipping zones soon. Tip: if you're planning a move or a trip, please place your order with enough lead time so your shoes arrive before you go.

2. Shipping Options

Standard Shipping

  • Carriers: USPS, UPS Ground, or FedEx Ground
  • Estimated delivery: 3–7 business days after your order ships
  • Cost: $10 for orders under $100 (order total before tax/discounts)
  • Free: Orders $100+ ship free via Standard

We automatically select the best carrier for your address to keep things fast and reliable.

3. Order Processing & Cutoffs

  • Processing time: 3–5 business days (Monday–Friday, excluding holidays)
  • Daily cutoff: Orders placed after 2:00 PM ET begin processing the next business day
  • High-volume seasons: During holidays or major sales, processing may take a bit longer — we'll keep you updated via email

"Business days" do not include weekends or U.S. federal holidays.

4. Address Accuracy & Changes

  • Please double-check your shipping address at checkout.
  • To change or cancel an order, email support@dreamymellow.com immediately. We'll do our best, but once fulfillment begins, changes aren't guaranteed.
  • We cannot reroute packages after they've shipped.

5. Delivery Expectations & Delays

Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times. DreamyMellow is not responsible for delays caused by carriers or by incomplete or incorrect addresses provided at checkout.

6. P.O. Boxes & Special Addresses

  • P.O. Boxes: We can often deliver via USPS, but not all items or carriers support P.O. Boxes. If unavailable, please provide a physical street address.
  • APO/FPO/DPO: Not currently supported.

7. Split Shipments

If your order contains multiple items, we may ship from different facilities for faster delivery. You'll receive a separate tracking email for each package.

8. Order Tracking

You'll receive a tracking link by email as soon as your order ships. If you don't see it (and have checked spam/junk), contact our Customer Experience Team at support@dreamymellow.com.

9. Lost, Damaged, or "Delivered" But Not Received

  • Damaged on arrival: Please email support@dreamymellow.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
  • Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier's proof of delivery/GPS scan. If the package still can't be located after 24–48 hours, contact us — we'll help investigate with the carrier.
  • Stolen packages: We'll do our best to assist, but replacements for theft can't be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.

Important: if your item is damaged or marked delivered but not received, you must contact us within 7 days at support@dreamymellow.com so we can properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.

10. Refused, Undeliverable, or Returned-to-Sender Packages

If your package is returned due to an incorrect address or repeated failed delivery attempts, we'll issue a refund minus the original shipping cost once it's received back at our facility. Reshipments may require an additional shipping fee.

11. Sustainability & Packaging

We take care not just in how we make our shoes, but in how we deliver them. Our packaging is designed to protect your products while reducing waste.

12. Need Help?

Our team is here to make sure your DreamyMellow experience is as comfortable as our shoes.
Email: support@dreamymellow.com